For chain-store facilities teams
Your maintenance department just got bigger.
FM Agents are AI agents that do the follow-up your team never has time for. They call your contractors, get a straight answer, and bring it back to the work order. Your people approve what changes and handle the exceptions.
Latest activity
ExampleETA Follow-Up Agent talked to Marco at Westside HVAC about work order 4821 · Store 024. On site by 2 PM. Written back
“Parts came in this morning. We’ll be there right after lunch.”
ETA Follow-Up Agent called Summit Electric about work order 4790 · Store 108, got voicemail, and emailed them a link to answer in chat.
ETA Follow-Up Agent got a new quote from Harbor Plumbing on work order 4802 · Store 056: $2,340, above the $1,500 NTE. In review
This agent writes ETA updates back on its own. Everything else waits for a person.
Take the call a contractor would get.
Don’t take our word for it. Fill out the form and an agent calls you about an urgent sample work order. Then you answer a second one from the chat link, the same way your contractors would.
- 01
Fill out the form
Your name, work email, and phone number.
- 02
Take the call
An agent calls about one urgent work order.
- 03
Continue in chat
One more work order, from the link a contractor gets by email.
Start your live demo
We’ll call the number you enter below.
How it works
Keep your system. Get the follow-through.
Connect the maintenance software you already use. No migration, no new platform, and you don’t need perfect data to start.
Make the contact.
Agents call the contractors on your open work orders. If nobody picks up, they email a link the contractor can answer from.
Capture the update.
ETAs, progress, blockers, quotes, and NTE requests come straight from the contractor, in their own words.
Close the loop.
You choose which updates write back on their own and which wait for approval. Quotes and NTE changes always wait for a person.
You stay in control
Nothing changes in your system until you say so.
Every kind of update starts out needing approval. Switch the routine ones, like ETAs and notes, to automatic when you’re ready. Quotes and NTE changes always wait in one review inbox, with the contractor’s own words beside the decision.
What the agent is suggesting
#4802$1,500$2,340 NTE
Harbor Plumbing says the compressor is shot, not just the capacitor. They can start tomorrow if approved today.
Approved changes write back to your work order system. Dismissals are recorded as a note, in your own words.
Custom agents
Describe the job. Read the instructions. Approve.
If you can explain the work to a new coordinator, you can hand it to an agent. Describe it in plain words. FM Agents asks what it needs to know, then writes out exactly what the agent will do. Nothing starts until you approve it.
Conversation
ExampleYouCreate an agent that follows up on all open work orders with a missed ETA or no ETA. Exclude any work orders where the contractor is waiting for us to decide something. If the contractor can give us an ETA, update the work order. If they can’t, add it to Review so we can follow up.
This agent calls the contractor on open work orders with a missed or missing ETA, saves any new ETA in your work order system, and otherwise sends the work order to Review. I used standard settings for the details you didn’t specify. They are shown in the instructions, and you can tell me to change them.
Instructions
Version 1Draft · Awaiting approval
What happens next
- Calls the contractor for an ETA during calling hours, Monday to Friday, 9 AM to 5 PM Eastern.
- At most 3 calls a day to one contractor, at least 1 hour apart.
- After a call that doesn’t reach the contractor, emails them a chat link.
What it writes to your work order system
- An ETA: written automatically.
When it can’t finish
- Escalations go to Review. A person decides.
Let your team get back to the work.
Agents handle the follow-up. Your people handle the decisions.